You are correct, I actually called them right after posting this message to see if I could get immediate assistance. We were able to get it to work, but neither the support agent know why it did. In only one of the many organizations we configuring the new certificate, we deleted it the new thumbprint and just updated the existing thumbprint with the new thumbprint and everything started working. All the other organizations remain the same with both old and new thumbprints existing, but the dashboard is still working for all of them. Not sure why that step fixed it, but it did. Hopefully that helps somebody else that runs into this issue.
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