Our business is food distribution (to restaurants) and historically has been very paper-intensive. Labels (printed with customers' names, contents, location/destination, expiration dates.....), invoices to accompany the pallets of food, statements, etc. But, we are located on the S.F. Peninsula and labor is very expensive (as well as hard to retain), so our company has been progressing in our "Digital Transformation" for a few years. The IBM i-Series (formerly AS/400) ERP system keeps track of every package of tuna, case of water, etc. and has "run" the business for years. Now, we are providing access to the ERP system through phone/tablet apps (browser-enabled) that allow our customers to place their orders online. And, we are deploying a proof-of-delivery system that leverages portable smartphones to read barcodes on food pallets, each case of water or package of tuna, etc. This would allow us to confirm that the items input into the ordering system actually made it to the customer, the customer's designated "receiver" can sign on the smartphone device that the articles were actually received, that the cans of tuna are NOT damaged, the water is not leaking, etc. And we can reduce our reliance on paper, while speeding up our processes. In case some of the tuna was dented/damaged, we can take pictures and send back to the "manufacturer" or to our internal department, depending on where the damage is deemed to have occurred. So, Digital Transformation for us is improving our processes, enhancing our service(s) and reducing our labor costs. From a business perspective, it's a win-win-win, and (in theory) should allow us to compete on pricing - which is good for our customers, and (potentially) for YOU, the restaurant's end-users/ customers.
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