Meraki

Shobhiy · ‎Sep 27 2019

Thanks this is really useful, I am a reseller but somehow not able to get the ordering guide for the support services for Meraki. I have some SKU's for MS120 and MR33 but want to check all other options available for onsite and for that looking for different SKU. is there any document which has the support SKU for Meraki with the description?

Shobhiy · ‎Sep 27 2019

Hi As we know the enterprise license includes the licenses and smartnet support for hardware but if the customer wants to have different SLA what are the SKUs and where we can find it? For example: One of my customers need on-site engineer support for MS and MR replacement Let say MS120-8Port Switch & MR33 Access Point they need either 8X5 or 24X7 on site field engineer support for faulty AP or MS replacement.

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Re: RMA onsite engineer support for MS and MR

RMA onsite engineer support for MS and MR