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About Shobhiy

Re: RMA onsite engineer support for MS and MR

by in Switching
‎Sep 27 2019 12:29 PM
‎Sep 27 2019 12:29 PM
Thanks this is really useful, I am a reseller but somehow not able to get the ordering guide for the support services for Meraki. I have some SKU's for MS120 and MR33 but want to check all other options available for onsite and for that looking for different SKU. is there any document which has the support SKU for Meraki with the description? ... View more

RMA onsite engineer support for MS and MR

by in Switching
‎Sep 27 2019 11:28 AM
‎Sep 27 2019 11:28 AM
Hi  As we know the enterprise license includes the licenses and smartnet support for hardware but if the customer wants to have different SLA what are the SKUs and where we can find it? For example: One of my customers need on-site engineer support for MS and MR replacement Let say MS120-8Port Switch & MR33 Access Point they need either 8X5 or 24X7 on site field engineer support for faulty AP or MS replacement. ... View more
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