HI all of the people banging there head against the wall. I am sure I am not the only one that has this problem but I am looking creative ways to respond to end users that send in reports with no way to troubleshoot it I have many retail sites across Canada. I get a email from a location that the wireless is bad. That is the entire complaint. after i do a lot of digging and chasing people I find out that 1 website they use is slow but everything else is good. this issue is not the internal network. the other one I get is the wireless was slow last Monday or Tuesday can you look into why. I don't even know how to respond to this without getting into trouble
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