Wade,   I have found a procedure that can be done by the end user that will allow them to get in and update the process. Fixing Screen Dimming **Note – This can be done at any time and will not affect hours of service Turn off the tablet by holding down the power button until the Power Off and Restart buttons appear then select Power Off twice Wait about 10 seconds then press the power button until the tablet starts **Note – You must be quick on swiping down as soon as the screen 1 image appears, otherwise screen 2 will not appear and you will have to power off again During startup the tablet will go through the following screens: A black Samsung screen, Red Hello screen, Verizon with dots screen then the screen 1 image will appear. As soon as it comes up swipe down from the top and screen 2 will appear Screen 1                                                                  Screen 2     Move the bottom slider on Screen 2 to midpoint then swipe up once to close the menu and once to load the Cisco Meraki screen and Transflo Mobile can be started. **Note – Do not change anything else as it may make the tablet unusable     I also created a Meraki 2nd profile with out the Kiosk mode settings that allows removing Kiosk mode long enough to also change the settings. Android apps is the primary. When I need to remove Kiosk I just change the installed profile on the device to remove Kiosk. With the device onsite this only takes a couple of minutes to udpate.   ... View more