this is still a common issue as of Sept 2022,  we are on the most updated firmware. we've had about 40 instances in the last 2 months where we had to call support.    no permanent fix in sight.     ... View more

I found that forum not long after I posted here (the print is small; I missed it when I was looking initially). I have since started a new topic in that forum; I've gotten some responses, but no answers yet ... View more