this is still a common issue as of Sept 2022, we are on the most updated firmware. we've had about 40 instances in the last 2 months where we had to call support. no permanent fix in sight.
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I found that forum not long after I posted here (the print is small; I missed it when I was looking initially). I have since started a new topic in that forum; I've gotten some responses, but no answers yet
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