Felipe1: Please note that that is a temporary fix. See my notes above. The only way to ensure this issue does not recur is to upgrade to 15.42.   BTW: 15.42 was moved from Beta to Stable Release about 1 week ago.   John ... View more

you're welcome.   The PCI Compliance issue is being worked on by Meraki support (I have an open case and it is with Development currently) and I expect will be fixed soon (weeks probably, not months). I'll try to remember to post an update once it's been resolved. ... View more

AlphaCT: replying to this and your private inquiries:   I've been told, off the record, that the cause of most of the unable to fetch config issues is caused by the file system on the MX that stores the config, which is different than the file system that houses the OS, dismounts (why has not been shared with me), and 15.4X solves most if not all of these issues. "Unable to Fetch Config', in essence means that the config is unable to be updated between the local file system and the cloud. When support "does something on the back end", they are mounting the file system, which brings the MX back online, but does not solve the problem permanently. Meraki support has been hesitant to share these details, I suppose because if it got out to competitors or the public it would be a pretty big black eye; I get that, but there's also a need to know for those of us that sell and support Meraki gear; hard to say what the right choice is; I see both sides.   We've had no more Unable to Fetch Config since I upgraded all 145 of our customer's MX64s to 15.40 about 2 months ago, and we had 5 in pretty quick succession prior to that. I asked why this suddenly became an issue with us (all of ours had been running 14.53 for a long time prior to upgrading to 15.40) and they said it had been an issue in all 14.XX revs, and is fixed in all 15.XX; I suppose it could have been a coincidence we had 5 in about 5 weeks and none prior, but coincidences are rare, so I suspect there's something they're not telling us.   Earlier this week support automatically upgraded 62 of our 110 customer Organizations from 15.40 to 15.42. Why not the other 48 is apparently just random, according to support, and presumably they will get upgraded soon too.   There is no difference between 15.40 and 15.42 relating to the unable to fetch config issue, according to support.   The only problem we have had with 15.4X is a client VPN problem. There's a backend fix that is needed to get an MX with Client VPN to pass the Diffie-Hellman group and Cipher parts of the Trustwave PCI Compliance scans to pass. That fix is not working with 15.4X, so customers are currently able to use the Client VPN but not pass the Trustwave scans, so this is only an issue for customers that have to pass PCI Compliance scans AND need/want the Client VPN AND that you move to 15.42.   We have not had any site to site VPN problems related to the unable to Fetch Config issue, 15.4X or anything else. The resiliency, stability and ease of the Meraki site to site VPNs is amazing (especially for anyone that's been exposed to how cumbersome and finicky Cisco site to site VPNs are). I saw you said that was someone else that mentioned that, but just figured I'd clarify for anyone that comes across this post.   So, while it makes me very nervous to be running 15.4X Beta on 145 customer MX64s, so far so good (other than the Client VPN issue), knock on wood.   John ... View more

I found that forum not long after I posted here (the print is small; I missed it when I was looking initially). I have since started a new topic in that forum; I've gotten some responses, but no answers yet ... View more

Are you saying there's some sort of special MSP forum? I've been asking everyone I can think of for some sort of resource for Meraki MSP's unique issues and can't get anyone to listen.   We are a Meraki MSP with 140 networks and adding 2-3 per week. Tech support is great; reps are great for sales needs; the portal is an OK resource; the MSP Trail is good for initial rollout. But there are a few MSP specific issues where there needs to be a resource or a group internally within Meraki that understands and can advocate for MSP specific issues. If Meraki cares about MSPs ability to exist and deliver, Meraki needs to be more responsive to MSP needs. ... View more

we're an MSP with 140 MX64s in production. I've had the unable to fetch config issue on 5 in the last 5 weeks. You have to call support to get them to make a backend change, but that's just a temporary fix. Upgrading to 15.40 beta fixes most of the causes according to support. I am not real happy with having 2 bad options: risk customer outages or run beta, but I have chosen to upgrade all to 15.40, and so far, no problems. Supposedly this problem can occur with any 14.XX version, so I've posed the question: why is this suddenly happening now, when we've been running 14.XX on these MX64s for 2 years? no answer yet; I have a rather extensive ticket open with Meraki trying to get answers and some customer sat, which is helping, but so far has not answered all my questions. ... View more