Hi folks, we're new to Meraki. Last week we've been installing three Meraki Cams (2 x MV73X, 1 x MV63X). The three cams are connected to our company network, all of them are making similar errors as I'll try to describe: The status of one cam is usually "Online", the status of the two other cams is usually "Alert". It seems to be kind of random which cam is the "Online" or might depend on which cam was the last that did a power cycle. It's possible to see the Live View on ALL cams. It's possible in MAXIMUM ONE CAM (usually the "Online"-one) to open Settings -> Video Settings for example. The cams that are on Alert-Status show: "Possibly due to an asymmetric firewall or NAT issue. Please ensure your upstream firewall is configured to allow for Meraki cloud connectivity - How to resolve this error". Together with external IT support we've been checking firewall rules (including "allow any", manufacturer of the firewall is Stormshield), Firewall Logs, VLAN-Settings, logging of the connected access switch, PoE of the connected access switch, other DNS server. Nothing of that was suspicious. As a test we've been adding our secondary internet line (connected via SOHO-Router) to the VLAN of the meraki cams. In that constellation the cams worked like a charm. So we know that it's nothing related to the cams hardware themselves, access-switches, PoE, cables. Of course we'd like to have the cams running on our primary internet line and behind our firewall... I've opened a supportcase but didn't receive answer yet. Maybe one of you was facing similar problems? Thank you for your support!!!
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