I'm connected to the Wifi with my laptop and I sit not further than 5 meters of AP02. I'm in meeting and I lose the connection every 5 - 10 minutes, the call is set on hold and lost. I couldn't do the meeting on the Wifi so I had to use my 4G hotspot to keep a stable connection. Later on and after my meeting I did a test teams call with a colleague and we also had the problem. This problem happens since the laptop migration, with BE laptop and EA-Wifi ssid there was not any problem. The problem seems to be linked with the new EA ssid and laptops from group environment.   How to troubleshoot in Meraki? I have the Mac address of the laptop. ... View more

Good afternoon, The elecitricy and network are now back up an running. Therefore I'm contacted by the colleagues because they are experiencing problems with the Wifi. They often loose their internet access while being connected to the "DE**" ssid. It makes an impact on all their communication like they randomly loose their connection (communication are interrupted). Location is the following in Meraki Dashboard: VT11138. I just don't know if it's the only cause of the problem or if there's something else to check.   Could you help me step-by-step, im a junior netengin. ... View more