Community Record
21
Posts
1
Kudos
0
Solutions
Badges
3 weeks ago
Interesting that they don't believe a future firmware will fix it? Who do we apply to to get new AP's shipped out? 😄
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3 weeks ago
We've had this back from Meraki! Following investigations, we have narrowed down the issue we are seeing with the "Ethernet uplink speed degraded" alerts on the affected MR APs, which causes the link speed being degraded from original 1000Mbps to 100Mbps and confirmed is associated to a known issue. This issue is already being investigated by our development team internally and we currently have no estimate on when the fix will be implemented but we are working on it. We saw the alert pop-up initially on some AP's which were connected to switches which only had 10/100 ports and could never have run at 1000, so I believe there are a few scenarios at play here. Genuine issues with AP's that were connecting at 1000 that have dropped to 100. AP's that it's now highlighted had faulty cabling but COULD have negotiated at 1000. AP's that were correctly negotiating at 100 due to switch limitations, but wrongly alerted as being degraded.
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4 weeks ago
We took an AP reporting the "ethernet_negotiation_failure" and plugged it directly in to the switch with a known good 1Gb capable patch cable. It went to 1000Mbps connection and cleared the error. We tested the same with another known patch cable and for a few hours it stayed at 1000. We put the AP back in it's room used the two known good patch cables at the switch and room end, the device came back up at 1000 on Friday. Came in today and it's back running at 100 and the "ethernet_negotiation_failure" alerts gone so you'd look at the dashboard in default state and not know anything was wrong. See attached. Blue box are AP's in the same switch! We have many more AP's in a mix of states. We are on MR 30.6 As advised by Meraki.
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a month ago
Out of interest how old is everyone's structured cabling - some of our areas will be 13 years old.
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a month ago
Update. The AP is now running at 1000! I wonder if it did immediately start running at 1000, but it took the portal a while to catch up? We are now going to try another patch lead to the same AP / Switch and if that works, use those two "known good" patch cables when we put the AP back in to the classroom. If it then drops to 100 we know the issue is with our structured cabling 😞 Maybe an expensive bill coming if some of our cabling has degraded 😞
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Mar 13 2025
1:33 AM
MR 30.6 We downgraded from the latest version in an effort to fix this problem affecting 1/3 of all our AP's.
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Mar 13 2025
1:25 AM
We've taken a problematic AP out of the room it was in and plugged it directly in to the same switch & port (ProCurve Switch 2520G-24-PoE / Port 3) We used a brand new Cat6 cable. This is bypassing the existing patch cables, the structured cabling The results: "100 Mbit, full duplex" Sigh
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Mar 6 2025
11:34 PM
We've sent them packet captures. On the 26th of Feb! and have heard nothing 😞 It's getting ridiculous now
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Feb 27 2025
2:59 AM
Could the issue be that Meraki "fixed" a bug whereby it was not reporting the " ethernet_negotiation_failure " and now that it is, we're all seeing issues with AP's that were previously hidden. Does anyone have any evidence before the alert become prevalent that the AP's were in fact connecting at 1000Mbps?
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Feb 26 2025
11:36 PM
1 Kudo
When we disconnect devices sometimes they come back at 1000Mbps but within 20 minutes drop back down to 100, this is happening as you can see in this thread to multiple customers so it's HIGHLY unlikely this is a coincidence and a failing of multiple cables simultaneously.
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Feb 26 2025
3:11 AM
Our 3rd party support company have gathered some Wireshark traces which are being sent to Meraki. We have two AP's off one switch out of six which are reporting the " ethernet_negotiation_failure" - at the end of his capture we unplugged the two problematic AP's, one came back at 1000Mbps for around twenty minutes but has now dropped back to 100 😞 If this was just a cabling issue, surely after a reboot it would negotiate down to 100 straight away? Is anyone getting anywhere with Meraki on this issue?
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Feb 25 2025
12:33 AM
Roll back to 30.6 also did not fix the issue for us. One third of all of our AP's are running at 100 Mbps 😞
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Feb 18 2025
3:13 AM
It surely has to be a firmware issue, has anyone been able to speak to Meraki to confirm the best thing to do is either roll back or await a firmware fix?
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Feb 18 2025
2:25 AM
We have AP's plugged in to the same switch, some now running at 100! and some still running at 1000.
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Feb 14 2025
12:09 AM
If we set the switch speed manually on our 2530-48G Switches to 1000Full then the AP's run again at 1000 speed, seemingly without issue. Spoke too soon - weirdly some AP's come back up fine and others become unreachable. Same type of AP plugged in to the same switch!
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Feb 13 2025
3:17 AM
1/3 of our previously totally stable AP's (mostly MR33's) are now showing as "Ethernet uplink speed degraded" I can't believe simultaneously 20 AP's have developed a cabling fault! They were all upgraded to MR 30.7.1 firmware on January 27, 2025 between 4:00 AM and 6:00 AM GMT Anyone got a fix that does not revolve around physically disconnecting and rebooting AP's??
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We have upgraded to 30.7 and I cannot get an SSID which utilizes RADIUS to work (on MR 33's) even IF I turn off Client Load Balancing 😞 I've set my AP's to rollback firmware this evening.
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Hi, I have 59 AP's I'm looking to produce a report for the past 4 months of usage as I may need to remove the least used AP to an area that now requires coverage. Can anyone advise how I would get the data? Thanks.
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