Thank you Brandon! Ultimately, what was found to be the cause of the issue? ... View more

Nothing definitive yet. Here's the last response from my assigned support contact: "Thanks for confirming! Please be assured that I have attached this case to the existing issue and will reach out as soon as there any update." ... View more

You're not alone, Alcair: I'm currently in a conversation with Merkai support, but still awaiting a solution for this issue. ... View more

That was my experience as well. I'm now seeing an option to convert my reports to the "New Summary Format" and now wondering, if I perform this operation, if this might resolve the issue. ... View more

You can (essentially) factory reset a Chromebook via a "Powerwash" procedure: https://support.google.com/chromebook/answer/183084?hl=en ... View more