Hi @FredBeauchamp, Do you mind confirming if your Service Now App has been created following the below developer guide? https://developer.cisco.com/meraki/build/servicenow/ Note we also have a troubleshooting section as well located below: https://developer.cisco.com/meraki/build/servicenow/support/ Also wanting to confirm your Service Graph Connector for Meraki is current - can be located below: https://store.servicenow.com/sn_appstore_store.do#!/store/application/dc27a74a80421010f8772cdfe9d5f855 Lastly, important to note that ServiceNow uses model name and manufacturer to determine if a new model record should be created, and Meraki defaults the manufacturer to "Meraki". This can lead to duplicates if there is an existing model with a differing manufacturer. If all looks well on these above notes, please reach out via our below Support process and we'll be happy to investigate further! https://documentation.meraki.com/General_Administration/Support/Ways_to_Contact_Meraki_Support Important information to include in the Support ticket include but are not limited to: Service Graph Connector for Meraki App Version ServiceNow application version, found by navigating to System Diagnostics > Stats > Stats Error logs after reproducing the issue (found by navigating to Debugging > Error Logs) Relevant screenshots of the configuration and errors Thanks!
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