Hi @dchenl337       Alertmagic on the Networking App marketplace might be able to help.  It intercepts the Meraki webhooks prior to ticket creation, and uses rules-based logic to assess whether to create or append to a ticket.  De-duplication is a common use-case - we would normally open a ticket on first alert and append subsequent alerts to the same ticket.  Some users will auto-close a ticket also.  So I think this falls into the 'art of the possible'.   AlertMagic is free for the first 100 devices.  Might need the engineers to look at Freshdesk integration for it, but I think we've done that before. https://marketplace.cisco.com/en-US/apps/413636/alertmagic ... View more