I'd reach out to your Meraki sales rep if above is the case to ensure the reseller put in the order. I've experienced this before and the reseller had forgotten to put the order in w/ Cisco. Meraki rep advised me that they had not, and I made some phone calls to the reseller that went as expected 🙂 ... View more

Thank you for the clarification. After a day of digging around finally found our order for AnyConnect, and we bought for 2 years.    The previous admin had left, and checking around Meraki portal saw things were dropping off.    ... View more