Hey @Mike3 and everyone,   You can find detailed information on the licensing on this page: https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines_and_Limitations   In Mike's current situation (and similar if any of you has experienced or will experience it) there's a lot of legal stuff involved, including the much dreaded GDPR. On the end customer agreement we specify that the customer is solely responsible for maintaining access and this is there to ensure the confidentiality of your network.    Ultimately, Meraki support lacks the tools and the authority to make any change to the Administrators of an Organization, so we would normally advise that you will have to attempt and retrieve access to an Admin account with any means necessary.   You can also refer to this page for our best practice advices: https://documentation.meraki.com/zGeneral_Administration/Managing_Dashboard_Access/Managing_Dashboard_Administrators_and_Permissions#Policy_and_Best_Practices_for_Organization_Management   Hope this helps! Giacomo ... View more