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Re: Previous IT Dept Staff Left

by in Wireless
‎Aug 1 2018 2:42 PM
‎Aug 1 2018 2:42 PM
Hi,   Thanks for the replies. I’m based in the UK.    Wasn’t aware of a licensing requirement for these to be honest so that’s good to know. Is there any decent documentation that shows what you can do with and without licensing?   As for Support I guess it’s worth a try. Not sure if they’d release the email address though with GDPR etc.  ... View more

Re: Previous IT Dept Staff Left

by in Wireless
‎Aug 1 2018 2:26 PM
‎Aug 1 2018 2:26 PM
Much as I'd like to I have no idea which email address it was registered to.   Not a clue if it was set up by the former staff, a third party, or otherwise....   I feel like there should be an easier way to effectively factory reset these... ... View more

Previous IT Dept Staff Left

by in Wireless
‎Aug 1 2018 2:07 PM
‎Aug 1 2018 2:07 PM
Hi,   I have recently taken over IT support for a small company that have CIsco Meraki APs.   Unfortunately the previous IT Staff that set this up have left the organisation a long, long time ago. We have not been able to contact them and have no idea where the Meraki APs on site are registered to. It's now an issue as I want to put out an additional SSID.   From some articles online, I believe if I set up a new account and try to pair the APs with that, it will deny the request as it sees they are already "owned" elsewhere.   Has anyone else experienced a similar issue? If so, what was the solution?   Any suggestions/guidance would be much appreciated   Thanks Mike   ... View more
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