Hello, I work help desk for a small health organization. We had a user place a ticket that whenever she is in her office/hallway her "internet is dropping" on her laptop and on the iPads in the same hallway that we use for translation with some of our foreign patients. The thing is I don't see any Internet drops or connection interruptions on the meraki dashboard with any of the clients she mentioned. I have spoken with her about the issue, I asked if she gets any prompts from Citrix that connection was lost, she has not. I asked if her internet stops loading, it doesn't. I ask if she has to ever reconnect to the SSID, she does not. I ask if any of the programs run slower, they don't. The only thing she says happens is that sometimes when she tries to send medications off, they will error out, but she does not know it happens until some one tells her and she goes and looks and it says "Error" beside the medication she tried to send. That error does not give any details. I setup a computer to run a continuous ping test and after an hour I reviewed it and it never dropped and the ping only ever dropped to 89ms so it had a strong signal the whole time. There is an access point in the department, it is about 30 feet away and then there is an access point on the 2nd floor almost directly above this hallway. Is there anything else I should look for? I have even checked the event logs on their laptop to see if there were any connections drops and there was nothing.
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