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About AustinReale
AustinReale
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Member since Nov 27, 2023
Nov 28 2023
Community Record
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Nov 28 2023
6:49 AM
We have tried both with and without Private Wi-Fi Switched on. If it helps, it is normally switched on, and is currently working on other pads of the same model, connected to the same network.
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Nov 27 2023
2:23 PM
Perhaps I am looking at the wrong certificate, where would I find the APNS Certificate specifically?
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Nov 27 2023
11:23 AM
Yup, It doesn't expire until 2030.
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Nov 27 2023
10:48 AM
Existing devices that have connected in the recent past to Meraki. Other than not communicating with Meraki, all of the pads other network features are working as intended.
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Nov 27 2023
10:44 AM
They do not have the systems manager app installed on them, as they need to be kept as bare-bones as possible. They are whitelisted, and have connected to Meraki within the last month, others that have the same exact settings, are also working properly and showing on Meraki. (Even though it took a few days to get them to show) this last one just won't seem to connect.
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Nov 27 2023
9:30 AM
I use the Meraki Dashboard to monitor thousands of iPads across several states for my clients. This season, however, I am running into a problem wherein devices that I can verify are online are showing as offline on the dashboard, keeping me from sending updates. The devices are confirmed to be able to connect to the internet, and are able to browse. I have taken the following steps multiple times and still this issue persists. this seems to be a problem with about 30% of all of my clients devices, and seems to have no rhyme or reason as to when they will show on the dashboard as online. - Ensured that all network settings are properly configured, and that the devices are able to connect to the internet - Hard rebooted the device - Reset network settings and reconnected to the WiFi - Removed all proxy settings to ensure that there is nothing blocking the connection to Meraki - Powered down the device completely. - Attempted to send signals from the dashboard regardless normally this will resolve itself after 3-4 days, however there are some devices that just do not seem to want to show regardless of how long they remain online. Are there any other steps that I can take to get these connected devices to show connected on the dashboard?
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