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About Jacko
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Jan 22 2018
6:08 AM
Ok, so for this it turns out i had another profile that was deploying to ALL devices. Since removing that things are looking better, but there are still things it's either not doing that i expect or i'm simply a goof at all this..... 😞
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Jan 22 2018
12:20 AM
Why thank you sir. That option was indeed unchecked. However, i've checked it, saved the profile, refreshed the profile, and even rebooted the ipad from its device page in SM, but account settings are still greyed out. I thought profiles and their subsequent amends are updated 'live' so to speak. I sent a message so that it forced a connection sync with the ipad. Not sure what else to do short of wiping it again, but surely that defeats the object of have profiles applied post-supervision wipe.
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Jan 22 2018
12:20 AM
*double post*
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Jan 19 2018
8:13 AM
Thing is, i cant find ANY settings at all, across the board that actually disable access to icloud.
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Jan 19 2018
7:41 AM
Ok,so. Devices were in DEP and i assigned the core policy to them. used apple configurator to 'restore' one and chose 'erase settings' on the other. I was experimenting 😛 devices wiped, then came up with only the steps i wanted to see appear. They asked for an appleId which i inputted. Both devices have tags that then pushes out a MDM settings profile that amongst other things changes desktop icons etc. which seems to work fine. Think i said most of this in my op, as that's pretty much really all i've done. That said, i'm new to this so please forgive any rookie errors i may have made.
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Jan 19 2018
7:19 AM
Hi all, so after messing around all day with DEP i've managed to reset an ipad and iphone and they both pick up the DEP profile. It prompts for AppleID on both so i've inputted those (chose NOT to skip this step in the profile). However when i go into settings on both devices the account at the top is greyed out so cannot be accessed. Both say "update Apple ID settings" with a red notification circle, but obviously i can't. My main concern is that i can't manage my icloud backups if i can't access the account. I've checked the 'restriction' settings on the profile and can't see anywhere that effectively disables accessing the account in this way. Can anyone please advise? Thanks
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Jan 19 2018
6:19 AM
Thanks, that may not be such an issue i guess. Just trying to automate the process as much as possible. One thing i've found is that after a supervised enrolment i cannot access users account settings on iphone or ipad. i cant see in the profiles where that area is allowed/disallowed. If disallowed then the devices surely can't back up to icloud?
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Jan 19 2018
6:08 AM
Ok what's confused me is that, it does restore but doesn't add the wifi SSID that i assigned in the Apple Config profile. So, ok it restores, i have to go through some of the necessary steps to get to the "remote management' screen, which is then where it grabs the DEP profile and then subsequently according to what tags are assigned to the device in Meraki dashboard it will then assign a 'settings' profile which can be updated and rolled out whithout rebooting/wiping. Am i correct so far? If so, then how do you make a touchless deployment whereby it adds the wifi SSID so you don't have to. Is that only done in Apple Configurator?
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Jan 19 2018
5:38 AM
Well, i'm struggling at simply getting the DEP profile onto freshly wiped ios devices, even though they are in Apple's DEP and [obviously] Meraki > DEP. There has been conflicting info about whether pre-supervised devices can be DEP supervised then restored as the theory is that the backup state was unsupervised so that is what would be put back on the device. Think the jury is still out on that isn't it?
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Jan 19 2018
5:27 AM
why VPP? Its a frre app, so surely just deploy via 'apps'? My point is that it still requires manual setup, so it kind of defeats part of the object of automation no? up until i foolishly embarked on this DEP supervised quest, i'd basically setup a device with appleID, download and install meraki sm app, offer it up to my pc monitor to snap the QR code for the enrolment ID then it would do the rest. From there i go into the device page on dashboard and alter its tag so the relevant apps from 'apps' and 'VPP' get pushed out. So i'm confused as to how streamlimed the whole process can be if this bit is kind of unavoidable.
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Jan 19 2018
5:04 AM
heh, ok, so....... i read that you need to include the Meraki SM app in any kind of deployment, which i did, but not sure of the point as it still requires manual enrolment(?).
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Jan 19 2018
4:28 AM
1 Kudo
ooooh......getting somewhere now! 🙂 I'd still rather slap the balls of a hungry lion that go through this again though.
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Jan 19 2018
4:19 AM
Yes Peter, i've have done pretty much the same as you. I created a couple of differen profiles to test different setup steps to skip. And even though is shows as 'pushed' it still isn't showing as expected.
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Jan 19 2018
4:12 AM
AAAHHGGG!!!! so no that hasn't worked. It did reset as requested but its not pulled down the settings, as its asking me to set up all the usual stuff. Do i need to assign a tag in DEP dashboard so that it pulls down the correct policy for wifi and skipping of various setup items? EDIT: can't be that as i checked the 'setting' and its set to push to ALL DEVICES.
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Jan 19 2018
4:09 AM
blimey what a ball-ache. Ok, i've manually re-added one serial number into Meraki on DEP, assigned it relevant core settings, gone to the device page and chose the reset device and this one is actually working. Pretty sure i'll die of old age before i get a handle on all this. Thanks for your help and patience so far Peter.
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Jan 19 2018
3:56 AM
tried all that. Even connected it up to AC and did a 'restore'. I have some weirdness in DEP portal whereby it shows a total of 17 devices across 2 servers; meraki and Apple config, yet when i drill down to the AC server it says there are no devices in it, and only 14 in Meraki......so i've lost 3 devices somewhere. The test iphone in question is one of them. Knew i should i used SOTI 😞
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Jan 19 2018
3:30 AM
Thanks, but its not reset itself yet. Thought it was a quick thing, but nearly 30 mins later its still not erased itself. i'd have to reset it up just so i can erase it again 😞
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Jan 19 2018
3:10 AM
Hi again, i have a test iphone that has already been setup with an AppleID. It's registered in DEP. It's also showing in Meraki's DEP as 'empty'. I then assigned it a profile so it and did a full sync, so it then showed as 'assigned'. What do i now need to do to the iphone for ity to receive these new DEP settings, reset it? I clicked the phone link to take me to the device page where i hit the "erase device' button and it said "Erase device command enqueued."....but 15 mins later nothing has happened. What am I missing?
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Jan 19 2018
2:00 AM
Sadly, i've have multiple resellers for Apple since 2011, most coming from the official website though www.apple.com/uk. But no one has ever mentioned that they'd add them into DEP for me. Apple online sales are a faceless entity so to speak. i think it's up to me to find the order numbers and add them into DEP, certainly been told that. The other way i could grab the serial numbers from Meraki, add them to a csv and upload to DEP, but i have a feeling that i'll have to go the AC route. Regarding VPP i don't think i can get away without having AppleIDs, due to apps like facetime etc, which is a shame but hey ho. I'd just like to science the shizzle out of the automation as much as i can. 🙂
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Jan 19 2018
1:43 AM
Thanks for the reply Peter, 1. Yeah we only recently got our DEP account setup so any recent purchases will appear in DEP, but i need to retrospectively add all the other 140 devices into DEP. And it seems i can only do that via AC (but at least Apple allow it to be done now). So i'm assuming that is the only reason i need AC? 3. I know what you mean about device assignment. The trade-off here is that sometimes users break their devices so we give them a new one. With user assignment the apps will follow them to their new device without any more configuring i guess. Are there any other pitfalls for re-enrolling with supervision existing devices but NOT using AppleID's? What about facetime and other apps that are dependant on an AppleID i wonder? 5. i really couldn't find an icloud restriction, but i'll have another looksy 🙂 Thanks again.
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Jan 19 2018
12:47 AM
Hi all, i've read the comments and i'm in the same boat as the OP (i think). I need to supervise/enroll 150 devices that are already in service. None of them are in DEP yet, but that framework is all setup and ready to go (along with Apple Conf 2.6.2). Still unsure about best practice for doing this, so continued replies would be appreciated. 🙂
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Jan 19 2018
12:27 AM
Hi all, I'm new to theses boards but have been using Meraki SM for 4 years now, albeit without utilising all its features. However i have recently enrolled our company into DEP and now want to supervise all our ios devices. I know this will mean a wipe and re-enrolment of all existing devices and its my understanding that if a user restores from icloud to a time prior to the supervised enrolment then it will remove the supervision from their device. To that end i'd really appreciate any any advice on the following points. Sorry there may be a lot but tech support keep pointing me to online documentation, which is a bit poor considering i've just thrown £5.5k at them for licensing. And when starting from scratch advice is better than simply reading everything (i don't have the time anyway). So, here goes......... Best practice for supervising over 150 existing ios devices already enrolled. I understand that most need to be added to DEP via Apple Configurator first (using v.2.6.2) We are on a windows domain servers, does anybody here link their devices via ADUC / LDAP? pros and cons? I use VPP to assign apps to authorised users, but could we get away with NOT using AppleID's I test enrolled one brand new ipadpro, and after assigning an AppleID to it, i cannot access icloud from the settings, its greyed out. Couldn't find it anywhere in the profile settings when i created it. I'll leave it there for now as i don't know long it takes to get replies on here. Many thanks for any advice offered.
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Oct 25 2017
1:51 AM
Whilst i thank you for the reply, i knew someone wouldn't read my post properly. Abuse implies deliberate misuse. I had no idea i was using it out of licence terms. I signed up in 2014, if i ever did read their T&C's i certainly don't remember them 3 years later. My reseller has already told me that i shouldn't have even been allowed to have the extra devices using the enterprise level features, so Cisco have missed this somehow, and thus failed to inform me. So the shock of losing half of my functionality without warning after trialling extra features that i since deemed not needed, is what's got my goat. Don't mind paying for services, the but this bombshell certainly wasn't budgeted for.
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Oct 24 2017
11:09 AM
Oh my, so i've been royally shafted by Cisco on this. My Legacy licence entitled me to 100 devices with the same features as the enterprise licence for free. Any more and i'm supposed to pay. However with 200 devices licensed looks like this wasn't picked up by Cisco (the Security Experts?????). So above 100 devices and you have to buy licences at £28 per device per annum. But NOT just for the surplus after the free 100, for ALL of them. Makes no sense to me. If i trim my devices down to 150, its still over £5k pa, all because they ballsed up and i simply trialed the other features to see if i really needed them, which i don't. But now they won't restore my legacy licence retrospectively. Its not like i was trying to get something for free. Once i'd gone over my 100 devices, surely the software or someone should have advised me at the time and i could have made an informed decision. Now i'm stuck with something i'd invested in with the VPP purchases, but without the budget to allow for a £5k spend just to use it the way i'd been using it previously. Not happy 😞 They'll not win customers this way.
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Oct 22 2017
9:17 AM
Ok, so i've just logged in from home and since my trial 'full' licence has expired and the grace period has passed its saying that VPP user assignment is only available in the licensed version of SM. I've been running the Legacy version since 2014 with no issues using VPP user assignment. When i contacted Meraki using the link provided they told me that NOTHING had been removed from the legacy version. Well.....that's BS for a start. As the ability to assign apps via VPP has What a rip!!! not happy about this.
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