@MerakiDave "One idea for straight-up documentation, a simple and low-tech thing I did for a customer's documentation purposes, was a Dashboard walk-through of all menus and settings, on a recorded Webex session. This also allowed me to speak and record my comments in real time while looking at each screen, and why certain settings were selected. That was just what they needed initially, afterwards we repeated the process more formally, but also included monitoring and troubleshooting tasks, and turned it into an overview training video for new hires." I am glad I am not the only one doing that 🙂 Just to add, sometimes just walking someone through a solution setup brings to life a problem. And if you cant justify a setup choice, normally its not required!
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