@jared_f To get things changed, it is hard barrier to overcome. Personally, I get the feeling their SM Solution is not their main product and find myself having to either repeat myself or explain back to the support how their product works.   Thank you, Peter James ... View more

@AnythingHosted That is exactly what Meraki should build! Kudos! Thank you, Peter James   ... View more

@PhilipDAth Thank you. I have raised a support case with the Meraki Support Team, it just took a few days of explaining.   I will update with what they come back with.   Thank you, Peter James ... View more

This issue I had was because someone had enrolled my test devices previously to a DEP Account.   After sorting this out, my new devices added without issue under an Administrator access account. Thank you, Peter James ... View more

I have no idea why this failed or produces an error on three iPod's but then worked on my work iPhone without issue. No Apple Configurator settings were changed.     But this does rule-in that 'Administrators' can add devices via this method.   Thank you, Peter James ... View more

@soomeGUy I completely agree with you! Our customers could have a one-click setup process without this in the way. Thank you, Peter James ... View more

The below video appears to cover this topic: https://www.youtube.com/watch?v=J2FfN9Amcx8  But unfortunately does not answer if 'Apple DEP - Administrators' are blocked from adding devices.   Thank you, Peter James ... View more

We raised this as an issue with Meraki support but eventually gave up with them.   When you install a fresh device the 'Apps' version will show the original version found on the Apple Store,  we have to manually hit 'Refresh App List' then refresh the entire browser. And sometimes do this a few times for it to update. Unlike other sections of the page, 'Refresh App list' does not actually refresh by just pressing the button. Thank you, Peter James ... View more

@GregCrider Thanks for this.   I too can see the newly created server, but unfortunately no devices have been added. ... View more

@DexterLaBora It might be a good idea to link this page : https://documentation.meraki.com/zGeneral_Administration/Other_Topics/The_Cisco_Meraki_Dashboard_API to the community board. ... View more

I have pulled some devices logs off and found:   <Notice>: Received response 403 for request to https://deviceenrollment.apple.com/v2/enroll   This is definitely pointing me down the direction this is a permission issue for 'Administrator' accounts. I am now contacting our DEP Agent account holder.   ... View more

@robby_barnes - Did these devices show up in your Apple DEP Account? And did you use your main Apple DEP account or an Administrator account of the DEP account?   @CarolineS - I appreciate this. Can you please let me know when this guide is updated / created.   According to the new Apple DEP T&C's and Apple directly, only the customer can be an owner of the Apple DEP account and service providers should only access it under an Administrator account. I am currently wondering if Apple have made the requirement that only Apple DEP owners (and not Administrators) can add devices and these credentials must be used with Apple Configurator. Thank you, Peter James ... View more

Just to expand on the below:  - I have added the Meraki Server (from the AC2+ URL - See Guide above)  - I have also added our server   Working with a factory reset iPod:  - Prepare Devices (Options ticked: Add to DEP, Active and complete enrolment, Allow devices to pair)  - Select Meraki Server above  - Select new Organisation (Log on with our Apple DEP / Administrator account): No issue.  - Create an Organisation: Generate a new supervision identity  - Setup Assistant: Don't show any of these steps  - Choose Network Profile - Profile: None  - Automated Enrolment Credentials: Unsure what these refer to. Description "Provide the user name and password to use when enrolling in the MDM server, if needed". Assumed these to be our Apple DEP / Administrator account again.   (With our without the above optional user/pass entered I get the same error)   Device prepared:  - Waiting for the device --- START OF ERROR --- Error: Provisional Enrollment failed. Network communication error. [MCCloudConfigErrorDomain - 0x80EF (33007)]. --- END OF ERROR --- Our Apple DEP account now has a new server, with the name 'Apple Configurator Devices'. What am I maybe doing wrong in the above? I  can set up the device and install the Meraki profile without issue, but this is not DEP enrolled. Thank you, Peter James   ... View more

I am having some difficulty with this.   Has anyone got the device added to their DEP account? Thank you, Peter James ... View more

@PhilipDAth Thanks for that addition. ... View more

I would highly recommend subscribing to the Meraki Blog.   This occurred 3rd August and was sent out in the blog email on 24th August.    https://meraki.cisco.com/blog/2017/08/mea-culpa-and-what-happens-next/   To answer your question, it comes from the second paragraph... "Earlier this month, we accidentally deleted customer-uploaded data for some of our North American users. This included floor-plan, splash page, and voice assets, but didn’t affect network operation or analytics. At Meraki we care deeply about this failure and the extra work and concern this created for our users. I’m proud of the work the team has done to accurately and quickly notify users, to recover all data possible, and to make this incident as much of a non-event for our user base as possible…  and now as the work to ensure this could never happen again begins, we have time to reflect on the incident response, methodology and philosophy."   Thank you, Peter James ... View more

Sorry I forgot to add, there is already a Apple Configurator 2.0 Guide: https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_and_Supervising_iOS_Devices_using_Apple_Configurator_2.0_or_Later   I just feel one relevant to iOS11 updates would really help the community.   Thank you, Peter James ... View more

@DexterLaBora Yes. The installed applications on a client device, alongside their installed version number. I would like to query the API for a device and its installed Applications and version. You have a field (missingAppsCount) that shows how many applications are missing from the device, so this information you must clearly have already.   You currently have "https://dashboard.meraki.com/api/v0/networks/[networkId]/sm/devices"   Which offers the following: "Additional fields that will be displayed for each device. Multiple fields can be passed in as comma separated values. The default fields are: id, name, tags, ssid, wifiMac, osName, systemModel, uuid, and serialNumber. The additional fields are: ip, systemType, availableDeviceCapacity, kioskAppName, biosVersion, lastConnected, missingAppsCount, userSuppliedAddress, location, lastUser, publicIp, phoneNumber, diskInfoJson, deviceCapacity, isManaged, hadMdm, isSupervised, meid, imei, iccid, simCarrierNetwork, cellularDataUsed, isHotspotEnabled, createdAt, batteryEstCharge, quarantined, avName, avRunning, asName, fwName, isRooted, loginRequired, screenLockEnabled, screenLockDelay, autoLoginDisabled, hasMdm, hasDesktopAgent, diskEncryptionEnabled, hardwareEncryptionCaps, and passCodeLock." We just need two new fields: installedApps and installedAppsVers. ... View more

On the Apple DEP account page it shows 'Temporarily Disabled' > 'Terms and Conditions Updated'.   Being only an Administrator of our company Apple DEP account, I cannot accept these and receive the following error: "In order for you to continue using the Apple Deployment Programmes, your Agent must review and agree to new terms and conditions'.   Thank you, Peter James   ... View more