What power are your AP's transmitting at? Do you have decent dual AP coverage on each floor individually. Are you using client balancing and if yes do you have alot of clients on your AP's? Is there interference? The Meraki dashboard has already given you clues that clients are doing suboptimal roams whichs means you probably have a combination of too many clients on single AP's and not enough secondary AP coverage causing your office clients to roam to AP's too far away. The best course of action now is to invest in a site survey from a professional that can measure primary signal strength, secondary, airtime and interference that will probably result in shifting some AP's around and tuning the channel plans and signalstrengths and perhaps remove AP's in some areas but add them in others.
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