It is very important if you are using the 2.4 GHz band that you DO NOT DEVIATE from the 1,6,11 scheme. The problem with 2.4 GHz defined channels is that they are only 5MHz apart and 1 OFDM transmission is 20 MHz wide in the 2.4 GHz band. That means you are causing adjacent channel interference which is very bad. First you'll have to make sure your deployment is fixed on one band. So if your deployment of that SSID and system is only supposed to work on 2.4 GHz then don't transmit the SSID on the other bands so you avoid interband roaming. And conversely if your deployment is made to work on 5 GHz try to only transmit that SSID on 5 GHz. Then you can start your troubleshooting process. - Check RF: do you have enough coverage, are you using RX-SOP that is too aggressive, do you have an active interferer at that location? You can try to check the dashboard RF page for first checks before sending someone onsite with a measurement device like a sidekick or an offering from another vendor. - Check rogue AP's: do you happen to have another AP system that is sending the same SSID in the air with perhaps a different setting? Check dashboard on the air marshall page. - Check logging in Meraki dashboard, could be an indication (roaming analytics, time, DHCP and DNS log. - Check that all AP's in that area have the same switchport config and all VLAN's are available at that switch. - Last resort: over the air packet captures to see what is going on.
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