iPhones won't bypass splash page after update

[Ihatemerakis]

I have a BYOD network setup in an office. Two SSIDs setup for guest/phone. I have a policy to bypass the splash page for workers after they get approval. Add a new client > put in their MAC > apply policy to the BYOD SSID. This had worked for a long time without much problems.

This week we had a user get a new iPhone and he gets the splash page no matter what I do. The next day a user who just updated to the newest IOS has the same problem. Tried re-adding their MAC address and applying policy multiple times. Tried white-listing them completely on the SSID as a test. Rebooted APs. Fixed IP assignments. Nothing worked. Nothing in the event logs to give me any insight to what's going on.

Anybody else experiencing something like this? 

[DarrenOC · Accepted solution]

Hi.  Interesting name you've chosen!

Are you hitting this issue because of the new MAC randomisation feature that Apple have bestowed upon us all:

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Meraki_and_iOS_14_MA...

[Ihatemerakis]

Heh, yeah, I don't actually hate them. Quite like them actually. Just had a "frustrating" moment trying to deploy a Meraki network on a tight schedule overseas.

Anyway, thanks for the suggestion. I'm going to have them turn it off as a test.

[DarrenOC]

Hi @Ihatemerakis , good suggestion. Understand your frustration when you’re up against it

[GreenMan]

Yeah - iOS 14 looks the culprit.  NB.  This Q should probably have gone in the Wireless LAN discussion...   Wireless WAN is for MG21 stuff 😁

[CarolineS]

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@GreenMan wrote:

Yeah - iOS 14 looks the culprit.  NB.  This Q should probably have gone in the Wireless LAN discussion...   Wireless WAN is for MG21 stuff 😁

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I'll move it! Thanks for the heads up, @GreenMan 

[DarrenOC]

Hi @GreenMan  didnt even notice that piece! I just saw Wireless

[Ihatemerakis]

Sorry about the miss-class, but yeah, that certainly did the trick. Thank you! I don't keep up with IOS features and had no idea this was a thing, very interesting though.

Thanks everyone!

[DarrenOC]

Awesome. Glad it resolved your issue.

Good luck with the rest of your project