Wireless AP

[sflitcraft]

All of the sudden we had an AP alert with a degraded ethernet link.  I have plugged the AP into other ports, switches, and bounced the ports but will not transfer more than 100Mb.  However, when I plug another AP (or any other device) in the same port it allows 1GB.  I have tried a reset of the AP with no success.  Any advice would be greatly appreciated.

[rwiesmann]

Did you also check the cable...if not try using a different cable.

[Mloraditch]

Besides the cable like @rwiesmann said, you would need to call support and they can RMA. With a factory reset, and the elimination of the port as the issue, you’ve likely proved a hardware issue that will require replacement.

[sflitcraft]

I appreciate the feedback.  We are waiting to hear back from support to see what they have for the next steps.  

[AlexL1]

Hi sflitcraft,

Welcome to Meraki Community 🙂

1. Is the issue only happening on this specific AP?
2. For how long did you try the factory reset - can you try for at least 35 seconds?
3. Have you tried connected the AP directly to the switchport (bypassing patch panels) with a brand new cable?
4. Have you tried forcing negotiating 1GB on the switchport? Did it work?
5. Have you upgraded the APs to the latest stable firmware version?

Additional info - Duplex mismatches affecting physical link speed and Ethernet Link Negotiation on Cisco Meraki APs

Troubleshooting - Ethernet Uplink Speed Degraded

Please, keep in mind that this alert could take approx. 15-20 min to disappear after negotiated the speed as expected.