Windows 7 client roaming between floors

[JED2021]

A windows 7 client sees all SSIDs on our 5t floor

When the client moves to the 4th floor they see only a neighbors SSID not ours.

The neighbor may be SONIC wall wireless

I watch the client move around our 5th floor no issue.

Since it does not see the SSID on the 4th floor I see nothing in our logs

We have MR42 MR44 and MR46 on latest firmware MR 27.7.1

I was thinking to have them manually delete the  Neighbors SSID when they are on the 4th floor.

[cmr]

@JED2021 what APs are on what floors, any chance that the AP46s are on the floor that has issues?  If so check the driver version for the wireless adapter, many Intel adapters need up to date firmware to see WiFi 6 SSIDs.

[JED2021]

not wifi 6

mr42  mr 44 and mr46

[cmr]

@JED2021 the MR44 and MR46 are both WiFi6 APs.

[JED2021 · Accepted solution]

possibly a good catch.

FLoor 4 are only 44 and 46

FLoor 5 has the 42 that it is connected to