Wifi roaming issue with static devices, Meraki , AP CW9176I MR 32.1.4

[JustinMC]

Morning all,

first post and new member, recently we have moved from catalyst Wi-Fi to meraki with CW9176 Aps with Wi-Fi 7 and are having horrific experience with ap hopping, we have changed every pc setting and option but clients who are static at desk are moving across 8-10 aps within a minute and then eventually hit an issue and get a disconnect.  most are working with real time systems so even momentarily loss is impacting work, people are getting teams meetings dropped. I'm thinking of scrapping the whole thing and going back to wired.,

[RWelch]

Welcome @JustinMC - is client balancing enabled?  Have you disabled it as part of your testing?

Client Balancing 

[JustinMC]

thanks, yes TAC recommended that, no improvement

[PhilipDAth]

Make sure you configure an RF Profile.

https://documentation.meraki.com/MR/Operate_and_Maintain/User_Guides/Radio_Settings/RF_Profiles

Most companies should be using the "Open Office" Profile.

ps. This will also disable "Client Balancing" by default.

[cmr]

Adding to what Philip said, make sure the power levels are not too high, a client should not be seeing 8-10 APs at the same time!

[JustinMC]

cheers both, checking profiles and power levels now.  

[RaphaelL]

Do you have AI-RRM enabled ? Also MR 32.1.4 is beta. I would run MR 31.1.8 instead.

[stgonzo]

In the connection logs errors are you seeing - reason='reserved' 

[jbright]

I have also seen some other bugs in the 32.1.4 code running on CW APs and have a ticket open with Meraki TAC for them. I would also recommend running 31.1.8 code too.

[BikramGhadei]

I have faced similar issue with MAC laptops in our office (While sitting idle as well as roaming). I just changed the 802.11r mode to adaptive and WPA encryption to WPA2 only.

After that it stopped unnecessary roaming issues while sitting. But roaming issue while moving is still there and i am working with Meraki support for solution.

Hope it helps.

[JustinMC]

Thanks all, really appreciate the input, currently vendor is working through a process with TAC, provided all your advice and we are agreeing what to do.