What will happen to MR access points when they reach their End Of Support date?

[cirencoll]

We have a large number of MR16 and MR24 which will reach end of support on May 31st 2021.

I can safely assume they will no longer honour warranty replacements on them past that date, but will there be any other changes in service?

Will they continue serving clients?  Will I still be able to manage them via the dashboard?  Will they still accept configuration updates?

Many thanks.

[AjitKumar · Accepted solution]

Hi

Following is an excerpt from https://meraki.cisco.com/support/#policies:eol

Hope this may clarify some of your queries.

Although legacy Cisco Meraki products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:

• Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date;
• Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products;
• Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and
• New software features available for the management software may not be compatible with the legacy hardware functionality or with the firmware running on the legacy hardware.

If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will credit the value of any remaining license time attributable to the legacy hardware to the customer’s Dashboard organization on a prorated basis.

[Adam]

Is there a link or place to view product EOST announcements?

[cirencoll]

Hi Adam,

There's a list at https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Product_End-of-Life_(EOL)_Poli...