Return a device

Solved
Benjistanbul
New here

Return a device

Hello,

 

I open this topics because I have no answer from our Cisco distributor.

I ordered 5 MR36-HW the 4th of July. The 9th of July my client asked to change the order for 4 MR36-HW.

I asked to the distributor and he said he can change the order... but we received 5 MR36-HW and now they don't answer to my emails.

What is the process to return a device? We didn't open the box.

 

Thank you,

 

Best Regards,

 

1 Accepted Solution
PhilipDAth
Kind of a big deal
Kind of a big deal

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)_Warranties_and_E...

"Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date."

 

Perhaps give them a call on the phone - but it is not looking good.  Perhaps they didn't know that the order can not be cancelled.

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3 Replies 3
PhilipDAth
Kind of a big deal
Kind of a big deal

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)_Warranties_and_E...

"Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date."

 

Perhaps give them a call on the phone - but it is not looking good.  Perhaps they didn't know that the order can not be cancelled.

PhilipDAth
Kind of a big deal
Kind of a big deal

This is the link to request an RMA (if you are feeling lucky).  Make sure you are logged into the correct dashboard first.
https://dashboard.meraki.com/rma 

Benjistanbul
New here

Hi Philip,

 

Thank you

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