Hello,
We have installed in our office MR33. Our Guest SSID works well with PC's connectivity. However it does not work well with Apple devices.
After selecting the Guest SSID and entering the correct password, the Apple device keeps rejecting the connection due to incorrect password even though we know we are entering the right password.
The Apple device also indicated issues with WPA2 settings.
After following recommendations from the Apple support site, the devices still fail to connect.
We have followed the recommendations steps:
1. resetting settings
2. resetting the device
3. re-try the connection by manually entering the SSID and selecting WAP2 as the authenticatin protocol.
Still no success after completing those steps.
Note that the Apple device used for testing connects well to other WIFI networks.
Our MR33 are running firmware version: MR 25.12
The Apple device used in connectivity testing is running IOS 12.0.1.
I am interested to know if anyone has come across this issue before? if so, I appreciate suggestions on how to resolve it.
Thanks in advance!