MR32 Can't Configure to Meraki Cloud Dashboard

[mediel101]

After factory reset of MR32, the device now can't configure to dashboard. I put static IP to MR32 using "meraki scanning" default SSID of MR 32 and now connected to internet and can provide internet to users but unreachable to dashboard that's why I can't configure it to meraki cloud.

[PhilipDAth]

What does the local status page say?

https://documentation.meraki.com/zGeneral_Administration/Tools_and_Troubleshooting/Using_the_Cisco_M...

[mediel101]

Please see image below if this what you mean. Thanks

[PhilipDAth]

Does the serial number on the access point definitely match what you have in the Dashboard?

[mediel101]

Yes sir.

[MilesMeraki]

Try removing the AP from the network and re-adding it.

[mediel101]

I've tried it already but still comes back the old AP configuration to meraki dashboard.

[MilesMeraki]

I'm wondering if you have a difference with the IP information for management on the AP that may be causing issues. Have you set a static IP on the AP for cloud communication? How's the management IP of the AP set in dashboard?

[mediel101]

Yes, I already set a static IP for cloud communication through 10.128.128.128. But on AP dashboard, it automatically show the old IP configuration even you remove it and add again.

[MilesMeraki]

If you're setting the static IP on the AP, try removing the configuration of the management settings via the dashboard. 

[RodrigoC]

Hey @mediel101,

Can you confirm that the MAC address listed on the local status page matches the MAC address listed on Dashboard?

[mediel101]

Yes sir, it's the same MAC Address.

[TMRoberts]

We had the same issue with one of our APs initially. We set it back to just DHCP in the dashboard after a reset. This way it showed up and then we reconfigured it with a static and VLAN info. Once it shows up with a DHCP address make sure you note all the info it has in the dashboard. Maybe you misconfigured the VLAN, gateway or something else.

[mediel101]

I tried it already but when you configure it to static via dashboard, it backs to the old static config.

[mediel101]

Connected to local status page and can provide internet access to the users but unreachable to the dashboard.

[mediel101]

Thank you Ma'am/Sirs for sharing your ideas. But eventually Cisco support engineer identifies the problem and now making steps for RMA to replace our MR32 device. Thank you.