- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MR 45-46 show offline on dashboard, But I can ping to that offline AP
I got this msg from dashboard: This device may be unplugged or it was connected to a new device as of about 5 hours ago. And it look to be random happened to my AP. I have not change any config lately. It just happen 3-4 days already.
Please help, Did any one have the same problem?
My MR is up to date.
Solved! Go to solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello LongKPS,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have noticed the same thing for two weeks now. APs randomly goes offline in Dashboard but they are working in real life. If I cycle the port they goes "online" again or if I wait a while they come back as online. They are working the hole time. Just dashboard showing them as offline.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, you are right. It happened to me like that. Is it just a bug?
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, same to my MR44. Randomly some AP's goes offline on Dashboard and later they come online again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
well I open case to Meraki and they told me to change DNS to public.
They said: use public DNS for meraki management instead of private.
I try and keep monitor on it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This one not work, still have a problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Switched mine from Umbrella to Google dns yesterday and today (after all of them changed DNS) I have had zero downtime on them in dashboard.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Happening to us as well, AP showing as down on the dashboard, suspect issue with the dashboard.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Happening to one of our clients as well. As of this writing is been down for about 2 hours now. However, it's pingable using the Ping Tool of other AP devices. It is also pingable (using local IP) from our monitoring system which is connected via S2S VPN.
We've been experiencing this since day 1. Our TAC recommended making our IP assignment to Static instead of DHCP (reserved IP). I will see if this works.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
what is the firmware version of the AP's?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MR28.6
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MR46 using Firmware version: 28.6.1
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I set static IP for my AP, DNS set to public.
but everything not change.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello LongKPS,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
as i saw in dashboard they have 28.6.1. not sure on the version it solve problem yet?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No do not use it. Its only for MR57 support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
thank you I forget to check it 😁
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We had the same yesterday across the globe UK,US, EU and APAC
Random AP's showing offline but still functioning. (Packet capture from switch port confirmed this)
Support confirmed a bug in 28.6.x firmware and if you leave them they will eventually re-establish communication with the dashboard. They did indeed re-connect a good few hours later.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is still an ongoing issue - See the thread on the subject at the URL below for all the details:
I'm running MR56 WAPs with 28.6.1 and they are unable to stay connected to the Meraki cloud for more than a few minutes a time. Going back to 27.7.1 is not a great option due to bugs fixed in 28 code.