License MR20

akrammeraki
Getting noticed

License MR20

Hello all,

 

I had do a replacement of my fault MR20 by another new MR20 by RMA .

 

I added the new MR20 , and delete the old MR20 in the network .

 

The problem in the license it show me license expiration date in my new MR20.

 

akrammeraki_0-1597326060828.png

 

how can i transfer the license from the old ap to new AP MR20 .

 

Could you help me please !

 

Best regards

 

 

 

7 Replies 7
SoCalRacer
Kind of a big deal

If you are past the trial period (usually 30 days) and you do an RMA it usually is a hardware only RMA.

 

Did you RMA the MR20 and the license within 30 days of purchase?

@SoCalRacer 

Thank you for your reply , 

 

I haven't exceeded the 30-day period , I did RMA , but how can i trnasfert this license ?

 

Best regards

 

 

 

 

 

 

Just call support, this should be solved within minutes.

ww
Kind of a big deal
Kind of a big deal

the action button does  not work for assign / undo assign?

akrammeraki
Getting noticed

@ww thank you for your reply ,

 

The action button show me :

 

akrammeraki_0-1597328373619.png

 

Best regards

 

 

 

 

ww
Kind of a big deal
Kind of a big deal

 

on the old ap you can undo assign/ or try remove the old ap from inventory.  and then on the new ap assign license.

SoCalRacer
Kind of a big deal

I would call support to help you get the licensing fixed. It should be pretty quick and easy.

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