[HELP] HAVING PROBLEM TO THESE NEWLY ARRIVE DEVICE

[Mrjkcs]

Good morning I would like to seek your help regarding these device ?

why is that this device is in sailed box when it arrive here in our office when i gonna configure it its always saying that the device is already used which is i cant see in my inventory.

[BrandonS]

Did you purchase these from an authorized Cisco reseller?  I would call them and or support.  This usually indicates a used device that is already registered somewhere, but not necessarily. 

best

[Mrjkcs]

i think so sir because its a part of the plan we avail for our internet connection it was provide with us from the Internet Service Provider when i email the ISP they pass me to cisco rep for these problem. what should i do sir ?

[BrandonS]

Maybe the ISP already configured it for you. Have you tried just plugging it in and using it?  

also I am curious what ISP is sending out Meraki. Do you want to share what ISP and where you are?

[Mrjkcs]

I already ask that to ISP if they already configure these device but the response is they pass me to the Meraki Support, the name of the Provider is PLDT i am in the Philippines.

[BrandonS]

What did Meraki support say?  They should have only two answers:

1. It is in fact registered already. 
2. It is an issue they can fix

once a few years ago I had an MX that I could not register because Meraki did not have the serial number in their system. I had to wait a few days. I don’t recall if I saw the exact message as you though. It may have said something else in my case. 

Let us know what you find out. 

[PhilipDAth]

Are you sure PLDT are providing this as a managed service (meaning it is in their Dashboard and not yours)?

[BlakeRichardson]

I would simply return the equipment to the ISP, say it doesn't work and ask for a replacement. 

[Mrjkcs]

when i email them regarding this matter they only pass me to an meraki support to solve these matter

[BrandonS]

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@Mrjkcs wrote:

when i email them regarding this matter they only pass me to an meraki support to solve these matter

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So what does Meraki support tell you?

I would think either 1) They tell you it is, in fact, already registered to another organization or 2) they recognize an issue they can fix for you.

If #1 I guess you should get your money back and send the gear back to where it came from.

Best.