Disconnects on Meraki Wifi - Dynamic key exchange did not succeed within configured time

[Wendy2]

We are having reports of users losing connectivity to wireless in our head office for about 20 seconds, whilst stationary at their desk.

WLAN report 

Wireless security failed:  

Network Adapter: Intel(R) Wi-Fi 6E AX211 160MHz

Dynamic key exchange did not succeed within configured time

Error: 0x0

This is intermittent and not experienced by all users.  Has anyone seen this and managed to resolve it?

[alemabrahao]

There are reports of problems with Intel WiFi cards.

Try updating to the most current driver, otherwise you can try disabling the 802.11r SSID.

[Wendy2]

Logs from the NIC on the laptop are showing frequent changes between wifi_802_11ac and wifi_802_11ax 

We have 2.4Ghz, 5GHz and 6GHZ enabled on the RF Profile.  802.11ax is enabled under 5GHZ.

Could this be causing an issue?

Could this be an issue?

[alemabrahao]

Yes, you can, but as I said there are other reports of problems with Intel Wifi network cards.

You can do the tests I mentioned previously and also try to disable Client Balancing.

Additionally, you can try to configure the machines' wireless network card to prefer one of the bands.

https://www.xda-developers.com/how-force-5ghz-wi-fi-windows-11/