Different wifi signal strength of two SSID's

[hasnorMD]

I have a network contains 10 AP's (MR33) with two SSID's, say, SSID-A and SSID-B. The users are getting different signals strength from the two SSID's, one is half-bar and the other is full-bar signal. In some locations, SSID-A is totally undetected and the other is still full bar. All SSID's are advertized in all AP's. All radio settings are default.

I've already opened a case in Meraki support but they haven't gotten back yet.

Any ideas?

I really appreciate if anyone can she some lights on this. TIA!

[nealgs]

one for 2.4Ghz and other for 5ghz??

[hasnorMD]

@nealgs thanks for your reply. Both SSID's are being set to both bands(dual-band). The user's device is capable of both as well.

[Coesione_srl]

Are all AP registered and online?

[hasnorMD]

@Coesione_srl  thanks for your reply. Yes, all AP's are registered and online.

[hasnorMD · Accepted solution]

Hey folks,

Just an update. Meraki support suggested to upgrade the firmware of the AP's and voila, it resolved the issue.

I thought the firmware is automatically upgraded.

Thanks and keep safe!