Claim MR

[Lena]

Hi,

I have a problem. I have a MR44 in my Dashboard that is connected to a switch. I can´t see the serial number and I don´t have the ordernumber either.

Can Meraki find the serialnumber if we have the MAC adress ?

The MR is mounted at the ceiling very high up so I have a problem to get to the MR to check te serialnumber.

Best

Lena

[KarstenI]

If you have it in your Dashboard, you can find it in your inventory. If it is not assigned to a network, you can filter by "Unused".

[Lena]

The problem is that it has never been claimed into the Dashboard, so I can´t find it in the inventory. I just see that it´s connected to my switch. And the accesspoint is mounted high up in the ceileing so I can´t look fpr the serialnumber.

[MyHomeNWLab]

Can you find the order number from the email?

Mail Subject: Your Meraki order has shipped

[Lena]

No I don´t have any mail. I have purchased it from a reseller.

[Purroy]

Hello Lena,

Please open a support case. We should be able to find out the SN from the MAC address.

Regards,

Pablo

[Lena]

Ok, Thank you I will do that

Best

Lena