Can´t see CW9164I Accesspoints in "Wireless" - "Radio Settings"

[redsector]

Hello I can´t see the Meraki CW accesspoints in the "Wireless" - "Radio Settings". I can see tehm in the "Wireless" - "Accesspoints"-list.

Anybody with the same issue?

[GIdenJoe]

Hey,

If the AP is in the network you are using then make sure your filters are allowing all AP's.
The most common mistake is having a filter on that excludes the new AP.

I have a network with a C9166 and it shows just fine (once for each band)

[redsector]

No filters.

[Ryan_Miles]

I see the same thing when I check your org. I would recommend opening a Support case so they can confirm the issue and get Engineering eyes on it.

By the way I don't have the same problem in my own org with a 9164 or other orgs. So, it might be something specific to your org/config.

[redsector · Accepted solution]

The solution was: my fault. this new accesspoints weren´t set on a floor map. So I couldn´t see them unless the floor maps were unselected. The solution from the Meraki service:

Could You please deselect the floor plan? once I've done it, I saw all APs

It can be done on the Radio Settings page, top right corner of the map > click on the layout icons > select "none" under floor plan.