BG Electrical - Broadlink Meraki Smart Setup Mode

[Aristos]

We have a few British General 922/HC smart power outlets, that we need to connect to our Wi-Fi, which is handled by Meraki MR42 access points. These power outlets use Broadlink chipsets found in Broadlink's smart plugs and use the QUIC protocol. They use 2 setup methods. Smart Setup Mode and AP Setup Mode.

AP Setup Mode basically creates a hotspot on the outlet, which you connect to, using your phone, and configure the SSID and password of your Wi-Fi network, and then the outlet tries to connect on it.

For our purposes, it's important that we use the Smart Setup Mode. In this mode, your phone is already connected to the 2.4GHz Wi-Fi, you define the SSID and password of your Wi-Fi, and then the app somehow connects to the outlet, and configures it to connect to that SSID.

We know this issue is related to Meraki configuration, because we created a hotspot and went through the setup process, and it worked flawlessly.

So the question is, how must we configure Meraki, to allow the Smart Setup Mode configuration for these smart outlets?

[ww]

Did you  create a 2.4G only ssid ?

Create ssid > disable 5ghz at rf settings

https://documentation.meraki.com/MR/Radio_Settings/RF_Profiles#Band_Selection

 For example the iot ssid here

[Aristos]

Yes, that's exactly our configuration.

[ww]

Did you try different ssid settings.

For example: wpa2 only, 802.11r and w disabled.

Or for test purpose set the ssid temporary to open

[Aristos]

According to the outlet documentation, WPA2-PSK with AES, or WPA-PSK with TKIP is supported.

and this is our Meraki configuration.

[marce1000]

 - Check logs on the Meraki platform  for this client (MAC) when it tries to use Meraki  (AP)

 M.

[PhilipDAth]

Under the MR firewall rules, make sure you have these two options set:

https://documentation.meraki.com/MR/Firewall_and_Traffic_Shaping/'Deny_Local_LAN'_settings_in_Cisco_... 

[Aristos]

yes, thats how it was

[Brash]

Nothing to add to the troubleshooting comments of the above users.

Just noting I had a similar experience trying to onboard a Broadlink RM4 onto my lab network - DHCP "No Offers Received" - The Meraki Community

Could be worth opening a support case.

[cmr]

I've also been having trouble with these sockets, but I have a very low signal where the socket is.  Presumably you have good reception where the socket is located?

[Aristos]

yes, the outlet and access point are right next to each other