MR42 - Cisco Meraki - Cannot connect to SSIDS

[StefanP1]

Hi,

We have several Meraki MR42 throughout the offices globally, and they seem to have issues. In office A - we have several 3 SSIDs, when password is changed, one of the SSIDS dissapear from Wifi Searching, and it appear only after a restart of the device.

In office B - we have 3 SSIDS, but suddently only to 1 of them people can connect to, the other 2 are visible when searched for, but gives cannot connect. We tried resetting the device from Tools -> Reset, but issue still present.

Any ideeas how to fix this ?

[MarcP]

Are these new installed MR´s? Or did this problem just came up after days/weeks/months/years?

DId you verify your access control settings are correct? I´m thinking of correctly set up vlan tagging and these vlans are correctly configured in your switches (not only access ports, uplinks, too).

[StefanP1]

Hello Marc, thanks for such quick reply. For Office A the issue is present for few months now, but beucase the restart fixes it there was no rush to identify the cause. For office B, it suddently stopped working 2 weeks ago, something like that. In the past it also was problematic, but a reset would help fix it, this time no.

No new MR's, same products that was suddently have issues.

[MarcP]

What kind of networks are these?

WPA2 PSK / WPA2-Enterprise?
Splashpage or without anything?

What does the eventlog show?

Something interessting shown in Wireless - monitor - Health - Connections issues?

Have a look here as well:

https://documentation.meraki.com/MR/Wireless_Troubleshooting/Wireless_Issue_Resolution_Guide 

[StefanP1]

Hi, thank you for your propt questions.
Plese see more details here:

Here are logs:

[cmr]

What firmware are you running?  MR42s can run 28.6 and we have been running that for quite a while now on ours.

[Inderdeep]

@StefanP1 : Even i dont see any issue related to MR42 connecting to SSIDs. What version you are using ?

[PhilipDAth]

Make sure you have upgraded to a minimum of the current stable release.

[StefanP1]

Hi All, thank you for your propt questions. Plese see more details here:

Here are logs:

[MarcP]

So its WPA2 enterprise - do you see the request on the radius server, in the event log? Meraki log looks like radus is not responding.

Was the WPA2 Enterprise ever working?

[StefanP1]

WPA2 Enterprise was working, we will check the radius event logs