Unable to Factory Reset MS350

[MattMedix]

Hello, we have had some trouble with our MS350 and now I cannot factory reset the device. Holding the reset button for 5 second, or 30 seconds. The status light never changes from amber. Does the device need to be connected to the network to initiate a factory reset?

Thank you!

[RWelch]

Resetting Cisco Meraki Devices to Factory Defaults 

[RWelch]

MS Access Switches

To reset a switch to the factory defaults, press the button labeled Reset or Restore on the front panel of the switch for 10-15 seconds. Be sure to release the button after 10-15 seconds or when power light goes out (whichever occurs first). This will clear the static IP address settings and local configuration of the device. After resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes. 

Note: Holding the reset button after the switch reboots will place it in factory test mode. If this has occurred, reboot the device to return it to normal behavior.

[RWelch]

 

[DarrenOC]

If you’re unable to factory reset the device or it’s failing I would contact Meraki support as they’ll RMA the device.