MS390-24UX Current version: Not running configured version, it is operational. (Firmware Upgrades)

[Cid7]

Hi guys!

Has anyone here ever had a case like this?

The MS390-24UX switch is not updating, We tried to do a staged upgrade just for this switch, but it didn't work. In addition to taking 1 hour to return to operation after the upgrade attempt, it is showing the message: Not running the configured version.

We updated 10 switches of the same model, on the same network and they are all working normally.

Thank you!

[alemabrahao]

I suggest you open a support case.

[Brash]

Yep, open a support case for this. 

Any number of things could have stopped the upgrade from succeeding and they'll have a better insight from backend logs.

[Cid7]

Hi everyone, thanks for everyone's comments.

After 24 hours with the switch showing the message: Not running the configured version. The switch automatically underwent the Reboot (Firmware Upgrade) process and updated to the stable version 16.7. It is operationally working.

We had no intervention from Meraki support.

[cmr]

@Cid7 @What firmware versions were you going from and to?  There have been a number of occasions where this is quite likely in the MS390 world.

[Cid7]

Hello, the change was in version 15.22 and we tried to update to stable version 16.7.

[CFStevens]

Hi @Cid7 ,

As the previous posters have said, this would be an ideal situation to open a support case with the Meraki support team so we can review what is going on in the back-end and help. 

You can find your Meraki Support number by logging into your dashboard and going to:

Help > Get help > Still need help? > Call the Meraki Support team.

Alternatively, if you don’t have access to your Dashboard network now, you can always navigate to https://meraki.cisco.com/support to find a region-specific support number to call in to.

[Cid7]

Hi everyone, thanks for everyone's comments.

After 24 hours with the switch showing the message: Not running the configured version. The switch automatically underwent the Reboot (Firmware Upgrade) process and updated to the stable version 16.7. It is operationally working.

We had no intervention from Meraki support.

Again, thank you all very much.

[Cid7 · Accepted solution]

Hi everyone, thanks for everyone's comments.

After 24 hours with the switch showing the message: Not running the configured version. The switch automatically underwent the Reboot (Firmware Upgrade) process and updated to the stable version 16.7. It is operationally working.

We had no intervention from Meraki support.

Again, thank you all very much.