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MS120-48P switch always hang

Here to help

MS120-48P switch always hang

Hi, one of our MS120-48 poe switch keep hang (red light), after power cycle, it can run for a few hours , then hang again. Anyone can advise whether it is hardware issue, it is brand new one. Thanks in advance. 

7 REPLIES
Kind of a big deal

Re: MS120-48P switch always hang

I would open a case with support and get it swapped out.
Getting noticed

Re: MS120-48P switch always hang

Have you updated the firmware of that switch while it is active ?

Head in the Cloud

Re: MS120-48P switch always hang

Is the LED red while the switch is running okay? Or is it changing to red when it hangs?

Here to help

Re: MS120-48P switch always hang

After hang, the led change to red. Need to update the firmware? now the version is 10.44. 

 

Head in the Cloud

Re: MS120-48P switch always hang

10.44 is the current stable. You could try the current Beta which is 11.4 but I doubt it will help.

 

Getting the switch swapped out might indeed be the best way to go. Maybe there's a hardware issue with it. Especially if you have no problems with other switches.

 

Event log doesn't say anything about that particular switch right?

Getting noticed

Re: MS120-48P switch always hang

MS 11.4 is the new beta, I agree with Phillip but why you wait on a replacement you can try this option :
Organization > Firmware upgrades > All networks at the top > Find your switch in the list and check the box > Click schedule updates > Choose the new beta version

I agree with Phillip but why you wait on a replacement you can try this option
Here to help

Re: MS120-48P switch always hang

yes, event log nothing, only stp info, but it looks not related. I will try beta version, most probably it is hardware issue because another switches same version but running well. 

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