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How to delete a Dashboard admin?

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How to delete a Dashboard admin?

Hi guys,

 

I am having problems to delete some dashboard administrators. The dashboard says they cannot be deleted because they are dashboard admins:

 

dashboard_admin_delete.JPG

 

The documentation says this is possible from the Organization > Administrators:

 

https://documentation.meraki.com/zGeneral_Administration/Managing_Dashboard_Access/Managing_Dashboar...

 

I am trying to delete these accounts from the Users page, because I have no option from the Administration page like the documentation says:

 

dashboard_admin_delete_2.JPG

 

How can I delete these accounts?

 

Regards,

Julián

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Re: How to delete a Dashboard admin?

It may be that your account doesn't have full administrator permissions.  You should have an 'Organization' option on the left like this.

Capture.PNG

 

To clarify, I believe your account needs 'Organization' permissions to be able to delete Administrators.  Otherwise you were just likely setup as an Admin of your network which won't give you Organizational powers like add/remove admins.  

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Re: How to delete a Dashboard admin?

Try going to Organization>Administrators to remove them. Looks like you may have been in Network Wide>Users

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Re: How to delete a Dashboard admin?

Hi Adam,

 

You are right. I am sorry but I am very new with Meraki, this is what I see:

 

dashboard_admin_delete_3.jpg

 

How can I go to Organization?

 

Regards,

Julián

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Kind of a big deal

Re: How to delete a Dashboard admin?

It may be that your account doesn't have full administrator permissions.  You should have an 'Organization' option on the left like this.

Capture.PNG

 

To clarify, I believe your account needs 'Organization' permissions to be able to delete Administrators.  Otherwise you were just likely setup as an Admin of your network which won't give you Organizational powers like add/remove admins.  

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.

View solution in original post

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Re: How to delete a Dashboard admin?

Hi Adam,

 

That should be the reason. I will check.

 

Many thanks,

Julián

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Re: How to delete a Dashboard admin?

Hi Adam,

 

Just to say I have confirmed my problem was an account without full privileges as you said. After using another one with full privileges I saw the Organization option and was able to delete the accounts. Thank you very much.

 

Regards,

Julián

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Re: How to delete a Dashboard admin?

Glad you were able to get it resolved 🙂

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Re: How to delete a Dashboard admin?

Any tips on deleting SAML/SSO users? 

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Re: How to delete a Dashboard admin?

I believe SAML/SSO users would have to be removed from the source directory.  For example, if you were linking your AD group "Meraki Admins" to Meraki.  You'd need to disable that user in AD or remove them from that "Meraki Admins" group.  I don't believe you can manage that on the Meraki dashboard side of things since it is just a link. 

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.
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