How do I restart a dormant switch

[Martinsen]

We recently had flooding and our power went out for over a week, The small switch in which the fiber came into was under water.  The city has replaced the switch with fiber coming in and it is providing internet.  We have 2 brand new Meraki switches and they have both gone dormant (I assume from not having power for a period of time.  Since then the internet coming into the building is now up and running but the 2 switches will not provide any internet.  Any ideas how to get the 2 switches out of dormancy?  I have power cycled both switches and they are providing power, but no internet.

[RaphaelL]

Hi ,

If the switches are still showing up as "dormant" in your dashboard , you will have to dispatch someone to cycle and look at the connections. 

Dormant means that the device is unreachable from the cloud for a long period. Can't be reach from the cloud = can't be managed.

[Martinsen]

I have checked the connections and the internet coming into the switches.  Internet is working fine.  I have also power cycled the switches, but the internet is not coming back online.  I have also started a case with Meraki.

[IvanJukic]

Hi @Martinsen ,

As @PhilipDAth  has mentioned. The best option is to check the local status page on the switch. If all ok, then factory reset them.

[Arthamon]

What is upstream of the switches? Router? Firewall? Any changes upstream?

[PhilipDAth]

Check the local status page on the switch to see what it is complaining about.

https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

Failing that, try giving the switches a factory reset.

[BlakeRichardson]

If you plug directly into your upstream firewall/router can you access the internet? I suspect something else is causing the issue not the switches themselves. 

Meraki gear is usually pretty good at finding a path to the internet.