Cloud Monitoring for Catalyst

uqicperez
Comes here often

Cloud Monitoring for Catalyst

Hello, I am having problems adding a switch to the Meraki dashboard, in the Cloud Monitoring for Catalyst application it stays at the point: Checking TCP 443 connection, and then the time exceeds, any ideas on how to add the switch?

11 Replies 11
Brash
Kind of a big deal
Kind of a big deal

I'd first suggest checking the pre-requisites and making sure you've got the relevant ports enabled through the upstream firewall. You can use telnet to do some manual checks from the switch.

Cloud Monitoring for Catalyst Onboarding - Cisco Meraki

 

Other than that, you can click the link "logs" in the bottom right of the onboarding application, it should download a text file detailing every step performed and the exact step that it failed at.

uqicperez
Comes here often

Reviewing the logs, this is what appears to me:

 

[2023-10-27 12:51:12.028] [info] ----------------- CMD RESULT ------------------
[2023-10-27 12:51:12.028] [info] cmd: telnet us.tlsgw.meraki.com 443
[2023-10-27 12:51:12.029] [info] timeout: 65000
[2023-10-27 12:51:12.029] [info] res: telnet us.tlsgw.meraki.com 443
[2023-10-27 12:51:12.029] [info] -------------------------------------------------------

 

[2023-10-27 12:52:11.088] [info] Client :: connection error Keepalive timeout
[2023-10-27 12:52:11.090] [info] Client :: connection close
[2023-10-27 12:52:11.090] [info] Client :: closed
[2023-10-27 12:52:51.873] [info] ----------------- CMD TIMEOUT ------------------
[2023-10-27 12:52:51.873] [info] cmd: telnet us.tlsgw.meraki.com 443
[2023-10-27 12:52:51.874] [info] timeout: 65000
[2023-10-27 12:52:51.874] [info] res: telnet us.tlsgw.meraki.com 443
[2023-10-27 12:52:51.874] [info] expects: [{"expect":{},"haltOnMatch":false,"matchedPromise":{}},{"expect":{},"haltOnMatch":false,"matchedPromise":{}}]
[2023-10-27 12:52:51.875] [info] -------------------------------------------------------

 

[2023-10-27 12:52:51.877] [info] Pre-check error occurred. Sending error to the UI [sw-894d05f0-75df-4ed9-8790-1cd138342626] A timeout occurred while waiting to verify configuration settings. Please try again.
[2023-10-27 12:52:51.897] [info] CLIENT_EVENT :: Client received device pre-check error [sw-894d05f0-75df-4ed9-8790-1cd138342626] {"id":"sw-894d05f0-75df-4ed9-8790-1cd138342626","error":"Error: A timeout occurred while waiting to verify configuration settings. Please try again."}

 

 

 

I tested with an all to all policy and it still gives me the error, my firewall is a fortigate

PhilipDAth
Kind of a big deal
Kind of a big deal

Can your switch ping 8.8.8.8 (proving routing and general outbound connecting)?

 

Can you switch ping www.google.com (proving DNS)?

 

Are you using VRFs?  If so, make sure you are doing the above tests from the correct VRF.

uqicperez
Comes here often

Hello,
I already checked and I can't ping from my switch to 8.8.8.8 and neither to goole.com

PhilipDAth
Kind of a big deal
Kind of a big deal

You need to fix your internal networking first.  That sure that the switch has a default route pointing to your firewall, and that your firewall can see the traffic.

uqicperez
Comes here often

I have several vlans and they all have internet access, but curiously the vlan of my switch does not have internet access

PhilipDAth
Kind of a big deal
Kind of a big deal

Does the log on the Fortigate show the traffic, and that the traffic is being allowed?

PhilipDAth
Kind of a big deal
Kind of a big deal

The switch does not have https access to the Internet.

Tala
New here

Hi, I'm having issue with onboarding of my C9200 and error is: 

A timeout occurred while waiting to apply configuration settings. I can ping 8.8.8.8 as well as www.google.com. Could you please help me out?

 

Many thanks

Tala
New here

Hi, I'm having issue with onboarding of my C9200 and error is: 

A timeout occurred while waiting to apply configuration settings. I can ping 8.8.8.8 as well as www.google.com. Could you please help me out?

 

Below, my log

[2024-11-29 09:40:05.797] [info] Sending apply status to the UI [sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249] {"id":"sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249","status":"A timeout occurred while waiting to apply configuration settings. Please try again.","progress":{"current":17,"total":24}}
[2024-11-29 09:40:05.801] [info] Sending apply result to the UI [sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249] {"id":"sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249","progress":{"current":23,"total":24},"status":"A timeout occurred while waiting to apply configuration settings. Please try again.","result":{"cmd_timeout":true},"state":"ERROR"}
[2024-11-29 09:40:05.828] [info] CLIENT_EVENT :: Device status update received [sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249] A timeout occurred while waiting to apply configuration settings. Please try again. undefined
[2024-11-29 09:40:05.831] [info] CLIENT_EVENT :: Result update {"id":"sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249","progress":{"current":23,"total":24},"status":"A timeout occurred while waiting to apply configuration settings. Please try again.","result":{"cmd_timeout":true},"state":"ERROR"}
[2024-11-29 09:40:05.832] [info] CLIENT_EVENT :: DEVICE ONBOARDED, WAITING FOR MORE
[2024-11-29 09:40:05.845] [info] CLIENT_EVENT :: Device status update received [sw-b2e171ed-f9da-42ee-8f33-274f5b7b7249] A timeout occurred while waiting to apply configuration settings. Please try again. {"cmd_timeout":true}
[2024-11-29 09:40:05.845] [info] CLIENT_EVENT :: DEVICE ONBOARDED, WAITING FOR MORE
[2024-11-29 09:40:05.850] [info] CLIENT_EVENT :: ONBOARDING COMPLETED
[2024-11-29 09:40:05.851] [info] CLIENT_EVENT :: ONBOARDING COMPLETED

PhilipDAth
Kind of a big deal
Kind of a big deal

Try checking the upstream firewall to see if anything is reported as being blocked.

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