Cisco Meraki engineer support

[TaniaSanchez]

Hi!

Looking at the RMA only licenses options and I am wondering if they are only in case of hardware failure or if they could also be used for the initial installation of the new device.

Having no technical people on some offices means that the initial installation would need an engineer the same way as a hardware replacement if the device fails.

Thanks!

T.

[Bruce · Accepted solution]

By RMA only, are you referring to the Meraki Now support options (part numbers starting, CON-)? If so, then these are only for support once deployed, not for deployment.

With the relative simplicity of the Meraki kit and that it’s cloud managed you can usually talk someone through installing the kit and connecting it. It’s pretty much plug and play if done correctly, maybe the only pre-staging needed is on the MX where a PPPoE username and password (or static IP configuration) might be needed if your provider uses them.

[PhilipDAth]

>Having no technical people on some offices means that the initial installation would need an engineer the same way as a hardware replacement if the device fails.

Picking up on the "hardware replacement" - so this is for post-deployment.

With Cisco Support there are two categories of support; standard where they ship it to you and "onsite" where they send a person to swap it out ("they are like remote hands").  Onsite is not available everywhere in the world but does have extensive coverage.

So when you look at this document with the offerings, you would only be interested in the "onsite" options.

https://meraki.cisco.com/product-collateral/meraki-now-at-a-glance/?file