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Warranty vs Smartnet

kerstenhaley
Conversationalist

Warranty vs Smartnet

Good Afternoon,

 

I am trying to determine the differences between Meraki warranty and smartnet. The MV switches have a 3 year warranty as opposed to the lifetime of the other products, so if the camera fails at the 4 year mark then they cannot RMA right? But if they have an active Smartnet contract at that time, they would be able to return the device and get a replacement? 

 

Thank you! 

5 REPLIES 5
BlakeRichardson
Kind of a big deal

Re: Warranty vs Smartnet

I could be wrong but I don't think smart net warranties cover Meraki gear or do you mean Meraki now?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Bruce
Kind of a big deal

Re: Warranty vs Smartnet

You’re about right with the difference between Warranty and SmartNet (or Meraki Now as I believe it’s called on the Meraki kit - or was initially).

 

The Warranty covers you for hardware replacement (in theory only so long as the device has a corresponding license), most devices are lifetime warranty, although some like camera and outdoor APs aren’t. With the Warranty you get advance replacement of a failed device, with a next business day replacement within commercially reasonable efforts. Now depending where you are in the world, and where the closest devices are that may or may not end up being next business day.

 

SmartNet/Meraki Now improves on the Warranty by allowing you to extend the hardware replacement period for those devices that aren’t covered for their lifetime, but again you need to have a valid license for the device. It also allows you to purchase improved replacement times, e.g. 24x7, 24x2, and with or without an engineer. There is also a next business day option, which almost guarantees what it says, so better than the Warranty. The difference is that with SmartNet/Meraki Now Cisco actually make sure they have spares located close to the install address.

PhilipDAth
Kind of a big deal

Re: Warranty vs Smartnet

@Bruce is bang on.

 

Note that it is usually cheaper to by a cold spare camera than Meraki Now for 3 years ...

kerstenhaley
Conversationalist

Re: Warranty vs Smartnet

@BlakeRichardson  Ah, yes. I forgot that it is branded as Meraki Now. 

kerstenhaley
Conversationalist

Re: Warranty vs Smartnet

@Bruce Thank you for the clarification!

 

@PhilipDAth I didn't even think to compare pricing of SmartNet coverage vs a spare camera. Thank you. 

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