We have 19 MV cameras, after upgrading the firmware to this version, we some cameras stopped working. This happened, 20 March 2023. After the upgrade, around 9 cameras stopped working. After a few weeks, 4 cameras came back fine. As of today, 5 MV72x cameras are still not working.
Current situation:
- 4x Faulty cameras still have network connectivity. We can still ping it and power is up.
- 1x Faulty camera was taken off and was reset. It was placed back to where it was mounted before but no connectivity anymore.
- 5x Faulty cameras are no longer working for 4 weeks and causing a lot of security issues on our physical assets.
What we did so far together with the supplier:
1. Power off the MV72x via PoE on Meraki switches
2. Restart the Meraki switches around 3 times already
3. Open Access policy on the Meraki switches from sticky mac
4. Waited for more than 4 weeks as Meraki promised that it's going to come back up eventually.
There is now a pressing concern about physical security within the area and Meraki cannot give an ETA. We are now looking at finding a replacement using the Verdaka solution as Meraki support is hopeless and doesn't like to stand by their product. Meraki doesn't even want to replace 5 cameras that are not working due to firmware updates even if all are still under warranty. HOPELESS!!!!!!!!!
